FAQ

Welcome to the Brandabag Promotional Bag Store. On the store you will find over 600 promotional product bag ideas. Still can’t find what your looking for? Then contact us and we are sure we can source it for you.

Got a Cheaper Price!

A cheaper price always means something is missing. It may not include freight, set-ups or be a different bag. Send us your quote and if its like for like we will beat it by a further 10%!

If you are a regular buyer – ask about setting up an account. Account customers receive even better pricing and free bag samples.

Lead Times

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Standard despatch times are 2-3 weeks from artwork approval. Should you need it sooner please advise and we will see if we can meet your deadline.

For many of our bags we provide an express option where we dispatch in 5 working days. Custom made bags please allow for 10 – 12 weeks.

Example Lead Times

Lead time example counted as working days and assumes client responds immediately

  • Day 1 – Contact us with an enquiry/quote request.
  • Day 2 – Quote provided/order confirmed.
  • Day 3 – Artwork/concept provided.
  • Day 4 – Production commences.
  • Day 10 – Bags despatched via courier.

Shipping & Delivery

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How much is Delivery?

Unlike our competitors – standard shipping and delivery to all metro areas in Australia is free! Don’t get fooled with hidden costs.

How fast will I get my order?


Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve approved your artwork. If you need an item faster than the production time shown please contact us – we love a challenge and will try our best to meet your deadline!

Can I split my order and ship to multiple locations?


You can – but additional freight charges will apply. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.

Placing an Order

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To commence an order – select your item, decoration method and quantity required. Then select the Buy it Now button. You will then be ask to submit your artwork. If you have artwork you’d like us to use, simply attach or select send later. Finally check the details in your cart, add your contact details and select send. You will not be committed to an order at this stage nor will you be asked for payment.

You will then receive an email confirming all your order details. An experienced customer service representative will be in touch to confirm your order.

Once all of the details are confirmed you will be sent a final confirmation email which will contain payment options. Once payment has been received you will be sent artwork for approval. This will be your opportunity to approve, or make suggestions for changes and improvements. Once you’ve approved your art work we will confirm the expected delivery date.

Remember, nothing goes into production without your approval! If it is time critical it needs to be approved in a timely manner or delivery may be delayed.

Instant Quote – Valid for 30 Days!

Want an instant quote – no problem. We won’t leave you waiting. Simply hit the Instant Quote button on any bags page, choose the quantity required and your preferred decoration method. Add as many items as you like and then submit. We will send you a quotation back instantly. Remember – discounts can apply to our regular customers or those with a promotional code.

Buy a Sample

Want to see a bag before you buy. Then click the “Buy a Sample” button and you can buy a sample at end column pricing plus $15 to cover shipping and handling. Regular customer – contact us and ask for FREE SAMPLES.

Payment

What type of payments do you accept?


We accept all major credit cards except AMEX. You can also request open account (after 3 orders or if approved by our Accounts Department). Our terms are net 30 days. We also offer open account for most government and educational institutions.

Privacy

Brandabag recognises your concern about privacy and security on the internet. You can view our full privacy policy here.

General Ordering Information

What if I receive more or less than I ordered?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be credited for any you did not receive.

Can I cancel or change my order?


You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

What are set up charges?


Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). These are charges to create the screen, die or other necessary items to imprint your specific logo.

Will I see a proof before my order goes into production?


You will always see a proof – even on exact repeats. No order will go into production without your written approval (verbal approvals will not count).